Shipping policy
SHIPPING AND DELIVERY POLICY
ORDER PROCESSING
Orders are prepared after payment has been authorised. Any processing estimate shown on a product page or at checkout is an estimate rather than a guaranteed dispatch date. Personalised or made-to-order items may require additional preparation time; any applicable estimate will be stated before purchase where possible.
DELIVERY OPTIONS AND COSTS
Available delivery services, prices and current estimated delivery windows are displayed at checkout before you place your order. Delivery times begin after dispatch. We may use different carriers depending on the destination, parcel size and service selected.
DELIVERY DEADLINE
Unless we agree a different delivery date with you, we will deliver the goods without undue delay and no later than 30 days after the contract is made, as required by UK consumer law.
TRACKING
Where tracking is available, details will be sent to the email address provided with the order. Tracking information may take time to update after dispatch.
CORRECT DELIVERY INFORMATION
You are responsible for providing a complete and accurate delivery address. Contact info@charmojo.com as soon as possible if an address needs correcting. We cannot guarantee changes after an order has entered processing or been dispatched.
DELAYS AND LOST PARCELS
Carrier estimates are not guarantees. Delays may occur because of weather, peak periods, customs, industrial action or circumstances beyond our reasonable control. If a delivery is materially delayed, please contact us. Your statutory rights, including rights relating to late delivery, are not affected.
DAMAGED OR INCORRECT DELIVERIES
If a parcel arrives damaged, an item is missing, or you receive the wrong item, contact info@charmojo.com promptly with your order number and photographs where helpful. We will investigate and provide an appropriate remedy.
INTERNATIONAL ORDERS
Where international delivery is offered, customers may be responsible for import VAT, customs duties, handling fees or other local charges unless checkout expressly states that such charges are included. Customs clearance may affect delivery times.
CONTACT
FALOWE LIMITED trading as CHARMOJO.UK
Email: info@charmojo.com
Registered office: 64 Charleston Avenue, Basildon, England, SS13 1JH
Company number: 15785252
Registered in England and Wales.